Support Code List (When Paper Is Jammed)

If the paper is jammed, remove it following the procedure appropriate for each case.

Watch the movie (Windows)

Watch the movie (Mac)

  • If you can see the jammed paper at the paper output slot:

    1300

  • If you can see the jammed paper at the front tray/If you cannot see the jammed paper either at the paper output slot or at the front tray:

    1303

  • If the paper is jammed when automatic duplex printing:

    1304

  • If the paper tears and you cannot remove it from the paper output slot or from the transport unit:

    Paper Is Jammed inside the Machine

  • Cases other than above:

    In Other Cases